Refunds & Cancellations

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There is nothing for sale on Rangmel today: no paid tier, no subscription, no in-app purchase. Every feature is free, and use is governed by a daily allowance of points that refills on its own. So in the ordinary case there is nothing to refund, because there was never a payment.

This policy is kept live for two reasons: some members hold historical payments from before the app changed, and if an optional paid tier is ever introduced these are the terms that will apply to it from day one.

Historical payments

If you paid for a membership under the previous version of this service and believe you did not get what you paid for, write to us and we will refund the unused part. You do not need to give a reason, and you never have to explain anything about your personal life to get a refund.

If a paid tier is ever introduced

These terms would apply, and they are published now so they cannot be written after the fact:

Nothing would renew by itself. One-time payments for a fixed period, no auto-debit, no standing instruction against your card, nothing to remember to cancel.
Full refund for a duplicate charge, or where a payment went through but the thing you bought did not activate.
Full refund within 48 hours if you have not used a paid feature.
Pro-rata refund if we remove your account for something you did not do and the suspension is overturned on appeal.
No refund where you used the features and changed your mind, or where the account was removed for breaking the Terms — in particular for outing someone, harassment, being under 18, or soliciting money.
No refund is ever conditional on you staying on the app, deleting a report, or withdrawing a complaint.

How to ask

Email our support address from the address on your account, with the date and amount. You do not have to give a reason, and you never have to explain anything about your personal life to get a refund.

How long it takes

We decide within 3 working days. Approved refunds go back through Razorpay to the original payment method, and usually appear within 5 to 7 working days depending on your bank. We do not refund to a different account.

Your statement

Charges and refunds appear under our registered company name, never the app's.

If you disagree with a decision

Escalate to the grievance officer, who replies within the period set by the Consumer Protection (E-Commerce) Rules, 2020.